Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-magic-sky-control-repair.collision-talk.com (referentially, ‘our website’ or ‘the platform’). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in alignment with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CPPA/CCPA) and the California Privacy Rights Act (CPRA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our website, including but not limited to:

  1. Website and Applications: All content, features, and services available on our platform.
  2. Services and Products: Any digital or physical offerings purchased or accessed through our site.
  3. Third-Party Links: While we may provide links to external platforms, this policy does not extend to their practices, and they have separate privacy statements governing user data.

Processing Activities

This privacy policy guides your interactions when:

  1. You use any of our applications or services as an authorized user.
  2. You visit our website(s) linked to this Privacy Policy.
  3. You engage with our communication channels, including newsletters, emails, telephone calls, and text messages (SMS).

Personal Data Collection

We collect diverse categories of personal information, which may include:

  1. Account Details: User names, email addresses, and passwords used to access accounts on our platform.
  2. Payment Information: Credit or debit card numbers, expiration dates, and billing addresses for transactions conducted on our site.
  3. Financial Records: Banking details and transaction history associated with financial services we provide.
  4. Purchase Data: Items purchased, quantities, prices, and order histories.
  5. Device Identifiers: Unique identifiers assigned to mobile devices used to access our apps or websites (e.g., IP addresses, device IDs).
  6. Location Data: GPS coordinates and location-based services data when users interact with our geolocational features.
  7. Feedback and Reviews: User-provided comments, suggestions, and ratings.
  8. Social Media Information: Personal details shared when users connect their social media accounts to our platform.
  9. Product Preferences: Information about products viewed, added to carts, or purchased on our e-commerce platform.

We collect this data through various methods: user input forms, account settings, browsing interactions, analytics tools, and third-party service providers who assist in delivering our services.

Cookies

We employ cookies, small text files that are stored on your device, to enhance user experience and provide valuable insights for improvement. Our cookie usage is categorized as follows:

  1. Strictly Necessary: These ensure basic functionalities of our website, such as logging in and navigating through pages.
  2. Preference: Cookies store user preferences, like language settings, to personalize content.
  3. Analytics: Used by analytics providers to track site usage, gather aggregate data, and compile statistical reports.

Users have the option to manage and control non-essential cookies through our Cookie Manager, allowing them to tailor their privacy preferences.

Data Retention and Deletion

We adhere to data retention policies that are in compliance with legal requirements and business needs. Personal Data is retained as long as it is necessary for the purposes it was collected for or as required by applicable law. Once these purposes have been fulfilled, we securely delete or anonymize the information.

Security Measures

The protection of your data is paramount to us. We implement robust security measures to safeguard personal information, including:

  1. Encryption: We use encryption protocols for secure communication and data storage.
  2. Secure Third-Party Services: We engage trusted third parties to process data on our behalf, ensuring they comply with strict privacy standards.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our platform does not knowingly collect or solicit personal information from minors. If we learn that a child has provided us with their personal details without parental consent, we will take appropriate steps to delete this information.

Your Rights

Depending on your location and applicable laws, you have various rights regarding your personal data:

  1. Access: Request access to the Personal Data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your Personal Data in certain circumstances.
  4. Restriction: Limit our use and disclosure of your Personal Data.
  5. Data Portability: Receive your Personal Data in a structured, commonly used format.
  6. Objection: Object to the processing of your Personal Data for specific or all purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your privacy rights.
  8. Appeals and Complaints: File complaints with our privacy team or relevant regulatory authorities.

To exercise these rights, please contact us using the details provided in the ‘Contact Us’ section below. We will respond to your requests as required by law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website with an updated revision date. We encourage users to review this policy periodically for the latest information.

Contact Information

For any queries related to privacy, data protection, or to exercise your rights as outlined in this policy:

We value your trust in our commitment to protecting your privacy.